Front Desk Specialist - USFTGP Healthpark Family Care

Tampa General Hospital • Tampa, FL

1d • Onsite

About The Position

This position is responsible for patient check-in and check-out functions utilizing EPIC. The specialist assists patients as they present for scheduled appointments, verifying patient demographics, collecting co-payments, generating and providing receipts, and ensuring patients complete and sign all necessary paperwork. They also assist physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments and are expected to provide excellent customer service to all patients and co-workers.

Requirements

• High School Diploma or Equivalent
• Proficiency in utilizing EPIC for patient check-in and check-out functions
• Excellent customer service skills

Responsibilities

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees