Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital•Tampa, FL

8d•Onsite

About The Position

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Requirements

High School Diploma or GED
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Responsibilities

Provide efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC.
Verify patient demographics.
Collect co-payments.
Prepare required paperwork.
Assist with scheduling.
Ensure all documentation is complete for seamless patient flow and proper billing.
Communicate with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience.
Proactively screen patients for required pre-certifications, authorizations, or referrals.
Educate patients on financial policies and procedures.
Ensure all payment activities are properly reconciled.
Contribute to a smooth, professional, and welcoming front office environment.