Front Desk Specialist - Coolidge, AZ (PHC Coolidge)

Intermountain Centers•Coolidge, AZ

3d•Onsite

About The Position

The Front Desk Specialist greets members and visitors and directs them accordingly. This role follows established check-in and check-out procedures and is responsible for scheduling, rescheduling, and canceling various appointment types for the outpatient clinic. The position also involves verifying insurance eligibility and processing mail. A tactful and diplomatic communication style, along with excellent telephone and personal etiquette, is required.

Requirements

High school diploma or GED.
Two years’ experience in a primary care or behavioral health office setting.
Minimum 18 years of age.
DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
Initial current negative TB test result, if required (Employer provides).

Responsibilities

Greets visitors, checks them in and notifies the appropriate staff as needed.
Screens calls as necessary; forwards incoming calls to the appropriate staff; and takes messages as necessary.
Schedules member appointments.
Coordinates internal and external meetings.
Provides secretarial support to general office functions through word processing, filing, copying, collating, faxing, organizing, distributing mail and preparing material for distribution.
Provide administrative support to the clinical team.
Develops and maintains files, logs, manuals and handbooks, assuring that files are orderly, complete and updated in a timely manner.
Coordinates maintenance of office equipment i.e. fax machines and copiers.
Maintains updated forms and directories as assigned.
Maintains inventory of office supplies, forms and other clinic materials, such as brochures and flyers. Initiates supply/service requests.
Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
Maintains an approved schedule, and acceptable level of attendance.
Performs duties as assigned or necessary as they relate to the general nature of the position.