Front Desk Specialist — Mercy Anderson - Outpatient Wound Care Center

Mercy Health BSMH•Amberley, OH

7d•Onsite

About The Position

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Requirements

High School Degree or GED
Recent experience in acute care, home health, or provider office (required)
Working knowledge of office and clinical technologies to update electronic medical records
Ability to answer patient questions regarding their insurance, benefits, and billing
Effective phone management
Basic knowledge of health insurance

Nice To Haves

Associate Degree related to Business (preferred)
Basic Life Support (BLS) – American Heart Association (preferred)
EPIC Electronic Health Record (EHR) (preferred)
Continued professional development specific to patient registration, scheduling and referrals
Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Responsibilities

Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
Ensure availability of resources, supplies, and equipment for scheduled services
Knowledge of all revenue cycle components, registration, billing, collections, and denials
Perform auditing to ensure documentation supports reimbursement