Front Desk Shift Manager-Graveyard-Silver Legacy

Caesars Entertainment•Reno, NV

4d•Onsite

About The Position

Provide supervisory assistance, support and job knowledge to the various front office positions. This role involves supervising day-to-day activities, handling guest issues, managing scheduling, and acting as a liaison between departments to ensure smooth hotel operations. The position also requires adherence to security standards, monitoring financial aspects of the front desk, training staff, and ensuring guest satisfaction.

Requirements

Excellent communication skills with the ability to read, write, and communicate verbally in English
Ability to perform basic math functions
Use ten-key and computer equipment
Supervise and guide staff towards daily goals and objectives
Maintain effective working relationships with staff
Deal effectively with the public
Work flexible hours
Decision-making skills
Understand and comply with all company and departmental rules, regulations, policies and procedures
High School diploma or equivalent
Must be able to respond to visual and aural cues
Must have manual dexterity to operate all office equipment
Must be able to maneuver around office and property
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
Above average speech – both speaking and reading/writing English
Need excellent interpersonal skills

Nice To Haves

Assist guest services area when required
Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
Monitor upsells through LUXE for agents
Assist with front desk kiosks to make sure they are working correctly

Responsibilities

Supervise day-to-day activities of the front desk clerks and rack clerks
Perform pre-shift briefings for all front desk personnel
Handle any guest complaints/problems
Assist with group and VIP arrivals/departures
Review and make recommendations regarding scheduling
Act as the liaison between the other front office departments regarding requests for service from the hotel guests
Monitor rooms available and the placement of guests
Recommend and assist with the implementation of policies and procedures
Adhere to Payment Card Industry Security Standards (PCI Compliance)
Maintain established procedures of the front desk
Monitor clerk overages and shortages
Train new and existing front desk clerks
Assist guest services area when required
Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
Monitor upsells through LUXE for agents
Assist with front desk kiosks to make sure they are working correctly
Ensure area is neat and fully stocked at the end of shift
Perform periodic reviews and counseling of employees as needed
Achieve daily maximum occupancy levels
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned