Front Desk Services

Voss Salon • Richardson, TX

20h • Onsite

About The Position

The Front Desk team at Voss Salon is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don't just check guests in - they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships. At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment. Success in this role means guests feel cared for, confident, and excited about their next visit. Retail, prebooking, and add-on opportunities are naturally supported - never forced. The front desk operates as a proactive partner to stylists, not just an administrative position.

Requirements

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required.
• Applicants must be authorized to work in the United States.

Nice To Haves

• Salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Responsibilities

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.
• Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
• Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
• Proactively encourage prebooking and assist guests in securing their next visit.
• Follow up with guests who choose to 'book later' to help maintain strong retention.
• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Assist in minimizing cancellations and maintaining strong booking flow.
• Maintain an organized, professional front desk and retail area.
• Salon upkeep, merchandising, and inventory presentation.
• Use salon software efficiently for booking, payments, and guest notes.
• Work closely with stylists and leadership to deliver a seamless luxury guest experience.
• Communicate clearly about guest needs, opportunities, and service flow.
• Contribute to a positive team culture focused on growth, accountability, and support.

Benefits

• Hourly pay starting at $17/hr.
• Performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement.
• Access to ongoing education and leadership development.
• Growth-minded environment focused on professional advancement.
• Insurance eligibility after 3 months for full-time employees.
• 401(k) eligibility after 1 year for full-time employees.
• Continued education opportunities to stay current with industry trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees