Front Desk/Patient Services Coordinator

IVI America•Burbank, CA

1h•Onsite

About The Position

IVI RMA North America network of state-of-the-art fertility clinics is seeking a hard-working, reliable, and motivated Front Desk/Patient Services Coordinator for their Burbank, CA location. This full-time position involves greeting patients, activating patient files, and providing support to patients and medical staff. The Patient Services Coordinator will be responsible for setting the tone for the patient’s visit, guiding them through each phase, and coordinating with necessary departments. The role also includes resolving problems by working with multi-disciplinary teams to present a positive practice image.

Requirements

High School Diploma or equivalent (GED)
1+ years practical experience working in a similar position
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Proficient computer skills (Microsoft Office)
Keyboard skills of 25 words

Nice To Haves

Associate’s degree in Administrative Management or other related field
Experience in a patient-facing role
Experience with medical office software program(s) (EMR’s)

Responsibilities

Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient’s care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.