Student Services & Front Desk Representative
About The Position
Provides front-line support to students and visitors by delivering accurate information on registration, payment, billing, and collection policies. Serves as the first point of contact for student account inquiries and resolves a wide range of customer concerns with diplomacy and patience, including de-escalating difficult or emotionally charged situations. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers phones and welcomes guests to the campus. Accepts payments for current, past due and delinquent student accounts. Completes appropriate forms/reports and posts payments to the system. Sells uniforms and other items and records payments in the system. Conduct monthly audits to ensure collected payments are accurate and properly accounted for. Maintain detailed payment spreadsheets to support accurate record-keeping and financial accountability. Scan, organize, and route documents (scholarships, receipts, transcripts, invoices, and Veterans Affairs records) into campus databases. Prepare weekly stipend reports for approval and coordinate the printing and distribution of student stipend checks. Conduct monthly inventory counts and maintain an organized tracking system. Office supply management. Assist with event planning & organizing. Manage student ID production and distribution. Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms. Other duties as required or assigned.
Requirements
- High school diploma or equivalent preferred; additional education or relevant experience may be substituted as determined by the needs of the organization
- Communication Skills
- Detail Oriented
- Time-Management Skills
- Organizational Skills
- Team-oriented
- Catchability: Being receptive to feedback, willing to learn, embracing continuous improvement
- Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
- Ability to interact with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.
Responsibilities
- Answers phones and welcomes guests to the campus.
- Accepts payments for current, past due and delinquent student accounts.
- Completes appropriate forms/reports and posts payments to the system.
- Sells uniforms and other items and records payments in the system.
- Conduct monthly audits to ensure collected payments are accurate and properly accounted for.
- Maintain detailed payment spreadsheets to support accurate record-keeping and financial accountability.
- Scan, organize, and route documents (scholarships, receipts, transcripts, invoices, and Veterans Affairs records) into campus databases.
- Prepare weekly stipend reports for approval and coordinate the printing and distribution of student stipend checks.
- Conduct monthly inventory counts and maintain an organized tracking system.
- Office supply management.
- Assist with event planning & organizing.
- Manage student ID production and distribution.
- Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
- Other duties as required or assigned.
Benefits
- Medical, dental, vision, life, voluntary life and disability insurance
- 401k Retirement Program with an employer match
- Enhanced Employee Assistance Program
- PTO Program
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
