Front Desk Security

K&I HEALTHCARE SERVICES LLC•Baltimore, MD

22h•$17 - $20

About The Position

The Front Desk Security Officer serves as the first point of contact for patients, visitors, and staff while maintaining a safe, calm, and therapeutic environment within the outpatient mental health clinic. This role combines security responsibilities with customer service, emphasizing professionalism, de-escalation, and trauma-informed care. The officer works closely with clinical and administrative staff to ensure safety while supporting patient dignity and confidentiality.

Requirements

High school diploma or equivalent.
Valid security guard license or certification (as required by state/local regulations).
Minimum [1–2] years of security or related experience, preferably in healthcare or behavioral health settings.
Knowledge of or willingness to learn de-escalation and crisis intervention techniques.
Strong interpersonal and communication skills.
Ability to remain calm, professional, and nonjudgmental in high-stress situations.
Must pass a criminal background check, drug screening. & TB testing
Always maintain a professional appearance and demeanor

Nice To Haves

Experience in a mental health, healthcare, or social services environment.
Crisis Prevention Intervention (CPI) or similar training.
CPR/First Aid certification.
Bilingual skills (preferred based on clinic population).

Responsibilities

Monitor clinic entrance and waiting areas to ensure a safe environment for patients, visitors, and staff.
Control access to the facility by verifying appointments, checking identification when required, and enforcing visitor policies.
Respond promptly and appropriately to security incidents, emergencies, or behavioral escalations.
Utilize de-escalation techniques to manage disruptive or distressed individuals in a calm, respectful manner.
Conduct safety rounds of public areas as assigned.
Follow clinic emergency procedures, including medical emergencies, fire alarms, and evacuation protocols.
Document incidents accurately and submit reports per clinic policy.
Greet patients and visitors warmly and professionally upon arrival.
Provide directions, basic information, and assistance as needed while maintaining confidentiality.
Support front desk staff during high-volume periods or challenging situations.
Maintain a calm, supportive presence in the waiting area.
Communicate effectively with staff regarding safety concerns or client needs.
Adhere to HIPAA and all confidentiality requirements.
Follow clinic policies, state regulations, and security best practices.
Participate in required trainings, including trauma-informed care, crisis intervention, and workplace safety.