Front Desk Sales / Member Services

Superior•Superior, CO

13d•Onsite

About The Position

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations. The work environment contains a warm, humid pool environment with moderate noise levels. We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences.

Requirements

Strong sales skills
Ability to build relationships
Motivated by accomplishing goals and supporting business growth
Ability to connect with prospective families and help them find the right swim lesson program
Ability to contact new inquiries promptly and convert into memberships
Ability to be a go-to resource for parents throughout their swim journey
Ability to make new families feel welcomed, informed and excited to enroll
Ability to achieve daily, weekly, and monthly enrollment goals
Ability to build relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
Ability to deliver exceptional customer service while answering questions and resolving concerns
Ability to process registrations, schedule lessons, and support front desk operations
Ability to maintain accurate records and assist with administrative responsibilities
Ability to coordinate birthday parties and in-school special events
Ability to create a welcoming, clean, and organized environment for members and guests
Ability to support a positive team culture and contribute to the overall Goldfish experience
All team members receive Lifeguard, CPR, First Aid, and AED certification
Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek

Nice To Haves

Enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

Responsibilities

Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
Achieving daily, weekly, and monthly enrollment goals
Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
Delivering exceptional customer service while answering questions and resolving concerns
Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
Coordinating birthday parties and in-school special events
Creating a welcoming, clean, and organized environment for members and guests
Supporting a positive team culture and contribute to the overall Goldfish experience