Front Desk Sales Associate Nights and Weekends

Massage Envy•Fargo, ND

2d•Onsite

About The Position

This role involves offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks. The Front Desk Sales Associate is responsible for providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival, and selling and renewing memberships. This position also involves calling inactive members to invite them for an appointment, logging and relaying member concerns to the manager, and maintaining a professional, clean, and organized front desk and reception area. The associate will understand and apply strategic sales offerings, assist in administrative tasks such as filing, member folder maintenance, and data entry of client records and surveys. Additionally, they will assist in maintaining the cleanliness of therapy rooms, common areas, and the storeroom, help with stocking linen shelves and replacing linen bags, and check lotion supplies and assist with inventory. Other duties may be assigned by Clinic Management.

Requirements

High school diploma or equivalent (GED) required.
Basic math and cash handling experience, phone and computer skills.
Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
Must be able to prioritize and perform multiple tasks.
Must work cohesively with others in a fun and fast paced environment.
Must be able to work flexible days and hours.
Satisfactory results of background and reference check is a condition of employment in this position.
General knowledge of services and modalities offered by Massage Envy Spa.
Understands and believes in the healing benefits of massage therapy and bodywork.
Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.
Must be able to use office equipment, including telephones, computers, fax and copier machines.
Is regularly at work and on time, as scheduled.
Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
Follows management's policies, procedures and direction.
Accepts constructive criticism in a positive manner and uses it as a learning tool.

Nice To Haves

Customer service and sales experience preferred.

Responsibilities

Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships.
Calling inactive members to invite an appointment.
Log and relay member concerns to manager.
Assists in maintaining professional, clean and organized front desk and reception area.
Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.).
Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
Other duties as assigned by Clinic Management.