Front Desk Sales Associate

The NOW Minneapolis North Loop•Minneapolis, MN

4h•Onsite

About The Position

The Experience Guide (aka Front Desk Sales Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of boutique. This includes, but is not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Requirements

Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possess problem solving and troubleshooting skills.
Must be a team player.

Responsibilities

Provide top level service for guests and team members.
Actively drive sales: membership, enhancements, gift cards and retail.
Accurately and effectively book, edit and cancel massage appointments.
Open/close boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with leadership team to ensure best practices and foster innovation.