Front Desk- Sales Associate
Scenthound Apex, NC•Apex, NC
•$15 - $18•Onsite
About The Position
The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires sales experience and confidence (membership sales are highly valued!), customer service experience (retail, restaurant), computer/technology proficiency, a passion for dogs and dog health & wellness, reliable transportation, willingness to work in a smoke-free environment, and willingness to work weekends.
Requirements
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
- Willingness to work weekends
- Goal-oriented team member who has a passion for sales and customer service
- Outgoing, self-motivated, an independent problem solver, and a compassionate dog lover
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Nice To Haves
- Opportunity for advancement
- Motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Responsibilities
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Benefits
- Bonus based on performance
- Free uniforms
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Complimentary service membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
