Front Desk Safety Associate

Colorado Coalition for the Homeless•Denver, CO

11d•Onsite

About The Position

The Front Desk Safety Associate leads safety initiatives for the organization, ensuring the well-being of residents, staff, and visitors. This role develops and implements trauma-informed safety plans, monitors building activity, and provides leadership and coordination for safety operations. The Safety Officer serves as a resource and liaison for staff, contract security, and emergency responders, contributing to a safe and supportive environment for all occupants.

Requirements

High school diploma or GED required
Experience designing or administering safety programs with trauma-informed care principles.
Knowledge of trauma-informed care principles and application in safety planning.
Strong ability to assess, respond, and mitigate safety risks.
Excellent interpersonal, communication, and conflict resolution skills.
Ability to coordinate and direct contract security personnel effectively.
Strong observational, documentation, and record-keeping skills.
Ability to build relationships and provide supportive engagement with residents.
Familiarity with collaborating with internal and external programs to ensure continuity of care.
Dependable, flexible, and team-oriented.
Must have valid driver’s license and clean driving record.

Nice To Haves

additional training in mental health preferred
Experience in case management, peer support, housing counseling, or security operations within social services preferred.
Experience working with homeless or underserved populations preferred.

Responsibilities

Establish and implement trauma-informed safety strategies and plans of action to mitigate risks to residents, staff, and visitors. Communicate safety plans to all relevant personnel and monitor effectiveness.
Check in and out all individuals entering the building. Monitor security cameras and building activity to identify potential risks and reduce emergency incidents.
Complete Safety Zone reports for all incidents and actively follow up to ensure mitigation and access to care for residents.
Intercede in incidents when requested, provide directives to contract security personnel, and coordinate cost-effective security measures to address risks and liabilities. Interact with emergency responders as needed.
Build ongoing relationships with residents, assist with access to healthcare, behavioral health, substance use treatment, and other mainstream resources.
Participate in eviction prevention and coordinate referrals to internal and external programs.
Maintain thorough and timely records of clinical assessments, interventions, and ongoing client contact. Collaborate with other teams and service providers to ensure continuity of care.
Performs other duties as assigned.