Front Desk Representative - 2nd shift
About The Position
The Front Desk Representative works to support BryantCorp's vision of building better communities through beautiful spaces. The Front Desk Representative assists the hotel General Manager, and Assistant General Manager to accomplish the goals of the company. As a Front Desk Representative, you will be providing excellence in service while checking guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behavior to be always displayed toward our guests and team members.
Requirements
- Previous customer service experience is required.
- A guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Excellent phone and computer skills.
Nice To Haves
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
- Previous experience in a similar position or within a hotel is preferred.
- Excellent communication skills both verbal and non-verbal.
- Previous cash handling experiences preferred.
- High school diploma or equivalent is preferred
Responsibilities
- Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
- Always provides a professional image through appearance, dress, and attitude.
- Able to multi-task & prioritize.
- Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
- Complete daily check lists and ensure that each task is completed.
- Ability to stand for long periods of time (min of 8 hours)
- Accommodate guest special requests courteously.
- Responsible for knowing hotel emergency procedures.
- Other duties as requested by the Assistant General Manager and General manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
