Front Desk Representative - Rehab
About The Position
Your experience matters Haywood Regional Medical Center is part of Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative working in the Rehab Clinic at the Haywood Health and Fitness Center, you'll join a team dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Join our team at Haywood Regional Medical Center, where a long-standing tradition of excellence meets a commitment to exceptional patient care. As a leading healthcare provider in Western North Carolina, we offer a comprehensive range of services, including Orthopedics, Spine Services, Cardiology, Emergency Medicine, General Surgery, Women's Care, and Behavioral Health, supported by 11 multi-specialty physician clinics. Our growing health system also features a modern Outpatient Care Center, Health & Fitness Center, and two urgent care locations, creating a collaborative environment dedicated to improving the health and well-being of the communities we serve.
Requirements
- High school diploma or equivalent required; additional clerical experience may substitute for education.
- Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
- Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
- Excellent communication skills, basic math skills, and computer literacy.
- Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.
Nice To Haves
- Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
- Coding experience preferred.
Responsibilities
- Coordinate and manage day-to-day activities in the front office of the Rehab Services Department.
- Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
- Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed.
- Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
- Maintain files, office equipment, and departmental records with attention to detail and accuracy.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
- Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.
Benefits
- Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period
- Tailored benefit options for part-time and PRN employees
- Life, accident, critical illness, hospital indemnity insurance
- Short- and long-term disability
- Paid family leave
- Paid time off
- Higher education and certification tuition assistance
- Loan assistance
- 401(k) retirement package and company match
- Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
- Ongoing learning and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
