Front Desk Representative Goldfish Swim School

Cromwell•Cromwell, CT

52d•Onsite

About The Position

Goldfish Swim School is seeking applicants for a Front Desk Representative at our location in Cromwell, CT. The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School's member base. This role offers flexible shifts, paid training, and opportunities for advancement. The work environment is fun and impactful, with a focus on changing lives by helping children reach their goals.

Requirements

No prior swim experience necessary, but a willingness to learn and have fun is a must.
Ability to work with children.
High School diploma or GED required.
Must be 18 years or older.
One year of previous customer service and/or administrative office experience.
Intermediate computer skills required with knowledge using Microsoft Office.
Excellent interpersonal communication and organizational skills.

Nice To Haves

Some college preferred.

Responsibilities

Greets visitors and checks students in on the computer system.
Discusses membership options with prospective families and registers new students.
Answers incoming phone calls and emails in a professional manner, directing inquiries and messages to the proper staff member.
Assists members with purchases of merchandise and vending.
Prepares student schedules for instructors and schedules private parties.
Resolves customer concerns/complaints using a professional approach and follow-up.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Fulfills other duties and responsibilities as assigned by the Employer.
Willingness and flexibility to work other positions within the school (such as but not limited to Swim Instructor and/or lifeguard).
Provides swim instruction based on the Goldfish Swim School curriculum.
Enforces safety rules and regulations to prevent accidents.
Makes rescues and administers first aid when necessary.
Evaluates students’ progress, and completes required paperwork in a timely manner.
Interacts with parents/guardians on the activities and development of students’ swim skills.
Acts as a GSS “ambassador” to ensure parental satisfaction.
Uses problem solving and creative thinking skills to identify and resolve challenges that students encounter.
Inspects pool areas before and after each class for possible maintenance, cleanliness or damage issues.
Reports issues to management as appropriate.
Maintains and ensures proper storage of all pool equipment.
Places and removes lane lines.
Reports accidents and incidents to management.
Completes required documentation and paperwork.
Performs Deck Teacher duties as needed.
Performs light cleaning duties such as window washing, deck mopping, trash removal etc. on occasion.
Attend required/mandatory workshops and in-service training outside of regular working hours.