Front Desk Representative (Overnight, Part-Time)

Shiplake Properties•Toronto, ON

11d•Onsite

About The Position

We are currently seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence. This role is for an overnight, part-time position within premium properties. The ideal candidate enjoys providing service with a smile, seeing familiar faces, and thrives on variety and taking initiative.

Requirements

Exceptional interpersonal skills with a strong customer service orientation and the ability to build rapport with residents and guests.
Excellent written and verbal communication skills for clear and professional interactions and documentation.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a high level of comfort with learning new software.
Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively, both independently and as part of a team.

Nice To Haves

Experience with Yardi or similar property management software is a significant asset.

Responsibilities

Greeting all guests and residents, professionally and courteously - as well as assisting with any requests and inquiries.
Accepting and notifying residents of the delivery of parcels and mail.
Monitoring CCTV cameras, review footage as necessary.
Period building exterior checks.
Assisting with resident move in and incoming unit inspections/tours.
Assisting residents with booking building amenity spaces.
Maintaining lobby, concierge desk and mailroom to a high standard of cleanliness.
Collecting maintenance requests, rental payments, and all resident notices.
Logging and recording all resident communications, prepare, and distribute building notices.
Assisting the General Manager with maintenance emergencies, coordinating resident events as required.
Provide access to all trades visiting the property including but not limited to, signing out building keys.
Organizing and managing the signing out of all rental items including, dollies, carts, and all tools.
Responding to noise complaints and resident concerns as needed.