Front Desk Rep (FT) - Statesboro, GA

Optim•Statesboro, GA

About The Position

The Front Desk Rep performs daily administrative tasks at the front desk for all clinics under the direction of the Front Desk Supervisor, Manager, and/or Director of Operations. The role requires organization, attention to detail, prioritization, problem solving, and multitasking to provide a high level of customer service to patients, physicians, vendors, clients, and staff. The position welcomes and checks in patients, visitors, and vendors; handles payments and daily collection records; balances the cash drawer and submits reconciliation reports; and may help prepare deposits. It maintains the front desk and waiting areas, screens visitors, routes phone calls, handles deliveries, and receives and distributes mail and faxes. The representative verifies patient demographic and insurance information in the EMR, reviews charts and schedules ahead of clinic days, prepares school and work excuses, receives and routes records and X-rays, checks out patients, and schedules return appointments. The role also assesses patient mobility needs, assists with transport arrangements, maintains confidentiality, completes specified clinic assignment boards, and follows end-of-day security procedures. Hours may need to be flexible to meet clinic needs, and travel to satellite locations may be required depending on staffing changes. The role requires a high school diploma or GED and at least one year of customer service experience in a high-volume setting. Two years of front desk experience in a healthcare organization, including basic knowledge of insurance plans, coverage, and procedures, is preferred. Familiarity with EMR systems, preferably Athena, Outlook, and word-processing software is needed; computer operation, copying, scanning, and faxing skills are preferred. The role has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED).
At least one year of customer service experience in a high-volume atmosphere.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; communicate information effectively in one-on-one and small-group settings; and sort and file materials alphabetically and numerically.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to follow detailed but uncomplicated written or oral instructions and handle standardized situations with few or no variables.
Knowledge of Electronic Medical Records (EMR), Outlook, and MS Word processing software.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet physical demands including regularly sitting, using hands, and talking or hearing; standing, walking, and stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 30 pounds.
Close vision.
Flexibility with hours as needed for the clinic.
May be required to travel to one or more satellite locations depending on staffing changes.
May be required to participate in educational courses related to current systems or functionalities.

Nice To Haves

At least two years of experience as a front desk associate in a healthcare organization, including basic knowledge of insurance plans, coverage, and procedures.
Athena Database software experience.
Skills in operating computers and using copying, scanning, and faxing equipment.

Responsibilities

Greet and check in patients, visitors, and vendors in a courteous, friendly, and professional manner.
Check in patients, collect payments, maintain daily collection logs, balance the cash drawer, and submit reconciliation reports at the close of each business day.
Assist with deposit preparation and arrange pickup or courier service when applicable.
Maintain the cleanliness and tidiness of the front desk and patient waiting rooms.
Screen visitors and follow company procedures for receiving deliveries.
Answer and route phone calls while maintaining a friendly and professional demeanor.
Verify patient demographic and insurance information and update records in the EMR.
Review patient charts and schedules before clinic days to anticipate intake needs, missing documentation, authorizations, payment amounts, and insurance eligibility.
Prepare school and work excuses as needed.
Accept X-rays and medical records for prospective new patients and distribute them to the appropriate staff member.
Check out patients and schedule return appointments according to provider and practice protocols.
Assess patient needs related to wheelchairs or ambulation and assist with arranging patient transportation as needed.
Maintain patient confidentiality.
Complete the pod assignment board for the next day's clinic at the close of each day at certain locations.
Follow end-of-day security procedures to help ensure facility safety.
Receive and distribute faxes, and collect, sort, and distribute incoming mail as needed.
Perform other duties as assigned.