Bilingual Spanish/English Front Desk Rep - Open Availability
Crunch Fitness - SW Florida•Pembroke Pines, FL
•Onsite
About The Position
The Front Desk Rep is responsible for greeting members and guests, managing check-ins, answering phone calls, and creating a welcoming atmosphere. This role also involves processing payments, providing information about club services and events, and assisting with various administrative and operational tasks to ensure smooth club operations.
Requirements
- Fluent in Spanish and English
- Customer service experience
- Strong reading and writing skills
- Basic computer skills
- Open availability during the week and on weekends
- Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.
Nice To Haves
- Strong customer service skills
- Professional communication
- Dependable and responsible
- Comfortable working in a fast-paced environment
- Able to follow procedures and handle members confidently
Responsibilities
- Greet all members and guests with a smile and wish them well as they leave the club
- Check in all members and guests following company procedures
- Communicate any system alerts or messages during check-in
- Answer phone calls in a courteous, professional, and helpful manner
- Share information about special events with members and guests
- Create a welcoming atmosphere for everyone who walks in
- Assist members with requests or refer them to a manager when needed
- Maintain a professional attitude at all times
- Make outbound calls to leads and members with billing issues
- Process payments for member services in accordance with company policies
- Be familiar with the facility layout, services offered, and class schedules
- Keep the Front Desk area clean and organized
- Assist with maintaining the cleanliness of all gym areas
- Support management with projects or tasks as needed
- Follow all policies and procedures in the Employee Handbook
- Complete opening and closing duties as assigned
- Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements
- Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates
Benefits
- Free uniforms
- Bonus based on performance
- Employee discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
