Front Desk Receptionist - Heritage Pointe

RemotelyHR•Mission Viejo, CA

11d•Onsite

About The Position

As a Front Desk Receptionist, you will be the first person to greet everyone to our community. While everyday will vary, a typical day in this position would include helping answer calls and directing them as needed; greeting all who walk through our doors and welcoming them to the community; requesting maintenance for residents in need; requesting assistance for residents with the healthcare department; transferring phone calls and assisting residents at the front desk.

Requirements

6 months to a year of administrative and/or customer service experience
Professional demeanor when speaking on the phone and addressing residents, family members, staff, and general public
Pass a Live Scan background check
1 year of Reception experience
Ability to commute to Mission Viejo, CA 92691

Nice To Haves

A friendly customer service rep: Since you will be interfacing with our residents, employees, and vendors on a day to day basis, we need someone who can build rapport and display professionalism in your interactions as you will be representing our company, our values, and our care for people within our community – and thus you will have a direct impact on our reputation as a company.
Ability to multitask: As the receptionist you will be assisting in-person as well as juggling multiple phone calls, sometimes all at once. Your ability to maintain professionalism and a positive approachable persona will be vital.