Front Desk Receptionist

Four Seasons • Nashville, TN

1d

About The Position

The Front Desk Receptionist welcomes guests to the property and sets the tone for their entire stay. This role delivers an exceptional arrival and departure experience while responding to a wide variety of guest needs throughout the stay. The Receptionist accurately assesses guest preferences, provides thoughtful recommendations, manages pre-arrival arrangements, and consistently aligns with Four Seasons service standards. This position is part of the Front Office team, reporting to the Front Office Manager.

Requirements

• One or more years of Front Desk or Front Office experience in a luxury hotel or similar environment is strongly preferred.
• Strong communication and interpersonal skills, with the ability to adapt in a dynamic, fast-paced environment.
• Proven ability to work effectively under pressure and as part of a collaborative team.
• Exceptional attention to detail, guest-centric mindset, and strong problem-solving ability.
• Proficiency in computer systems; knowledge of Opera PMS or similar systems is an asset.
• Knowledge of the local Nashville area is preferred.
• Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Welcome and register guests, explain accommodations, establish method of payment, and manage the check-out and billing process.
• Assist guests with inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, and local recommendations.
• Respond to all guest requests promptly and accurately in person, by phone, email, or through internal guest messaging platforms.
• Resolve guest concerns and identify opportunities to personalize service and create meaningful, memorable moments.
• Manage pre-arrival processes and assist guests in arranging services such as transportation, dining reservations, tours, and vendor coordination.
• Process packages, messages, and mail accurately and efficiently.
• Utilize internal systems—including Opera PMS and concierge platforms—to ensure accurate billing, tracking of guest requests, and seamless communication with internal departments.
• Maintain up-to-date desk collateral and local information to support insightful guest recommendations.
• Perform additional tasks or projects as assigned by management.

Benefits

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
• Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complementary Uniforms and uniform care
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees