Front Desk Receptionist

University Orthopedics•East Greenwich, RI

About The Position

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Requirements

High school diploma or equivalent
At least 1 year of medical receptionist or administration experience preferred
Excellent communication and interpersonal skills
Excellent customer service skills
Knowledge of MS Office and EMR systems/ practice management systems
Knowledge of insurance eligibility and verification
Motivated individual with team approach
Must be able to travel to all sites if/when necessary.

Responsibilities

Locate and process referrals at the time of visit
Complete patient check-in and check-out for a specific office location and pod
Schedule follow up appointments at UOI locations/offices
Facilitate appointment scheduling for external referrals
Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
Collect co-pays and patient account balance and collection balance.
Answering front desk telephones and directs calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batching out at the end of the shift and verifying co-pays with cash collected.
Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
Obtains verification of DME benefits.
Demonstrates expected Customer Service behaviors
Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
Maintain a professional appearance and work environment
Additional duties as assigned by the Manager to meet department needs