Front Desk Receptionist - Outpatient Rehab at Frederick Health

Tx:Team Rehab • Frederick, MD

11d • Onsite

About The Position

Tx:Team is looking for a Front Desk Receptionist to join their team at Frederick Health Physical Therapy & Sports Rehab Aspen Ridge Outpatient Clinic, at Frederick Health in Frederick, Maryland. This is a busy, fast-paced outpatient rehabilitation clinic that provides Physical and Occupational Therapy services. They are looking for an energetic candidate to perform the duties of the Receptionist position and ensure every patient experience is a great one. This is a full-time position with a full compensation and benefit package. The clinic is open Monday – Friday, 7 am - 7 pm, with the schedule consisting of early/late shifts. No weekends or holidays are required.

Requirements

• Excellent customer service, organizational, and communication skills
• Ability to communicate & collaborate with clinical and administrative team
• Proficient in computer skills and Microsoft Office (Word, Excel) and Outlook, including accurate typing and data entry skills
• Knowledge of the physician referral process
• Ability to interact with physicians' office staff, insurance providers, teammates, and patients
• Excellent work habits with close attention to deadlines and detail-oriented assignments
• Ability to multi-task and prioritize responsibilities
• Work independently with provided instructions
• Knowledge of medical terminology
• High School or equivalent

Nice To Haves

• Two (2) years medical office front desk experience
• Understanding patient insurance benefits and ability to explain
• Two (2) years experience using an EMR medical software and/or patient scheduling system

Responsibilities

• Answer phones
• Schedule patient appointments for Physical Therapy services
• Perform office supply inventory weekly
• Organize & compile patient charts for therapists
• Perform patient registration upon first visit, including Patient Information and Health History forms
• Input patient transactions, collect co-pays
• Daily completion and transmission of all daily, weekly, and monthly clinic data and entry
• Perform required procedures to close clinic at the end of the day, including financial reconciliation, daily deposits, chart construction, and therapy schedules

Benefits

• Medical/Prescription
• Dental - preventive services covered at 100% in/out of network
• Vision Insurance - two options depending on your provider’s network needs
• Health Savings Account with annual employer contributions - $750 individual / $1500 family
• Paid Time Off with accrual starting Day One
• Annual Continuing Education allowance for personalized courses and content
• Monthly in-person education and resources
• National certifications to grow in the specialties of your choice
• MedBridge subscription including endless CEU opportunities and HEPs
• Short & Long-Term Disability
• Critical Illness – provides direct payment up to $10,000 if a covered illness strikes. Coverage available for Associate, Spouse, and Child – child(ren) are covered at no additional cost
• Accident – helps with unexpected medical costs related to a covered accident
• Wellness Bonus! Complete your annual wellness exam and/or qualified preventive services and receive $50 (1/year) for each covered individual
• 401(k) with investment options – eligible after 500 hours of employment
• Company-paid Life Insurance, ADD + other Voluntary Life Options
• Cafeteria Plan for dependent care and College Choice 529
• Mentorship and leadership development opportunities
• New Hire Mentorship with the support of Quality Assurance & Performance Improvement personnel
• Employee Assistance Program (EAP) (extensive services)
• EAP Consultative Services: Telephonic counseling — unlimited, 24/7 consultations with master’s- and doctoral-level counselors
• Face-to-face counseling — up to 3 visits per employee/ household member per issue
• Work/Life assistance & Resources: Child and elder care referral – unlimited telephonic consultations
• Legal/financial assistance & resources Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library
• Financial consultation – unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators
• Will preparation – online self-service documents; 30 minute consultation
• Verizon Wireless Discount up to 22% on eligible monthly plans
• Associate Discount Program Exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, fitness, and more
• Free online classes through the Community Online Academy, with weekly live sessions and, on-demand options for both adults and kids. Offers a diverse mix of classes including fitness, nutrition, parenting, language learning, and many other personal-interest areas
• Personal development and coaching tools that are practical, accessible, and intentionally designed to help everyday professionals—not just executives—grow
• WOWPoints , a virtual currency you earn and redeem for additional savings. Earning 10x WOWPoints is like getting 10% back on purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED