Front Desk Receptionist - Augusta, GA

Anne Arundel Dermatology•Augusta, GA

1d•Onsite

About The Position

We're hiring a full-time Front Desk Receptionist / Medical Receptionist to join our busy dermatology and aesthetics practice in Augusta, GA. This is a great opportunity for someone who enjoys patient interaction, has exceptional customer service skills, strong phone etiquette, and is comfortable handling financial conversations including collecting patient payments. This position supports both medical and cosmetic/aesthetic services, so professionalism, warmth, attention to detail, and polished communication are essential. We are committed to continual training and education for our physicians and staff, and we are on top of the latest developments in dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Requirements

Excellent customer service and communication skills.
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfortable using multi-line phone systems and standard office equipment.
Ability to work effectively both independently and as part of a team.
High school diploma or GED required.
At least 2 years of experience in a customer-facing or customer service role required.
Sitting, some standing, stooping and reaching.
Manual dexterity sufficient to operate a keyboard.
Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
Lifting and carrying up to 30 pounds.

Nice To Haves

Experience using electronic medical records (EMR/EHR) preferred.
Flexibility to travel to and provide coverage at nearby practice locations as needed.
1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
Previous dermatology experience preferred.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographics when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.

Benefits

Medical, Dental & Vision insurance – effective 1st of the month after date of start
Short-term and long-term disability
Voluntary life (employee, spouse, and child)
Critical Illness
Hospital Indemnity – Effective the 1st of the month following date of hire
Company provided Basic Life/AD&D insurance
Paid time off
Paid holidays
Retirement Savings account
Employee discount on cosmetic services and products