Front Desk Receptionist - Behavioral Health/Medical

Community Health Connections•Fitchburg, MA

7d•Hybrid

About The Position

The ACTION Health Center Receptionist manages the arrival and departure of patients seeking services at the ACTION Health Center. Key roles include front desk daily operations, maintenance of patient charts, and administrative support to providers. This position requires the ability to work with all team members, multitask, and have attention to detail.

Requirements

High School Diploma
Three years of experience in a healthcare environment preferred medical office environment.
Knowledge of Demonstrated interpersonal relationship skills
Basic medical terminology
Experience with MassHealth, Commonwealth Care and UCP helpful
Computer skills for accurate data entry
Ability to manage multiple priorities
Ability to operate usual office equipment: telephone, computer, copy machine, printers
Experience using Microsoft Office (Word and Excel)
Demonstrated organizational and time management skills
Demonstrated ability to work independently
Demonstrated communication skills (verbal and written skills in English required)
Demonstrated ability to work in a fast paced, physically demanding office environment
Interest in improving cultural competencies required
Ability to multi-task and adapt to a changing environment, and have a strong comfort level in approaching individuals in various settings.

Nice To Haves

Bilingual in English and Spanish is a plus.

Responsibilities

Follow established health center protocol for the check-in, encounter form production, and check-out; including updating patient information related to demographics and insurance, verifying insurance, collecting copayments, and scheduling appointments for Medical, Dental and Behavioral Health
Make reminder phone calls for upcoming appointments or to reschedule patients
Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
Register new patients into the electronic health record system accurately and in a timely fashion.
Provide administrative support and maintain effective communication with staff
Provide non-clinical support to Spanish speaking patients of the ACTION Health
Maintain orderly and accurate filing of records
Copy, mail and/or fax completed forms and/or appropriate portions of health records
Copy dental records as requested by patients, insurance companies, and other outside sources
Receive and document all requests for copies of ACTION Health Center records for Medical, Dental and Behavioral Health
Respond to clinicians and staff requests for charts and chart documents
Accurately prepare new patient charts in accordance with the ACTION Health Center guidelines
Responsible for scanning documents for ACTION Health Center in a timely manner
Book patients for tests and appointments within CHC and/or outside facilities as well as specialists
Assist patients in accessing services by identifying transportation needs, interpretive services requirements, etc.; assist in providing solutions to these needs by utilizing available resources within the practice and/or community
Make sure patients check in and check out of shower daily
Foster a positive, professional, effective working relationship with CHC staff and ACTION Health Center staff with a focus on improving collaborations and team functioning
Attend required trainings
Demonstrates understanding and commitment to the established CHC Values and Standards
Perform other duties as required or assigned