Front Desk Receptionist (Dermatology) Raleigh, NC
About The Position
At Anne Arundel Dermatology, we prioritize exceptional care for both our patients and our team, guided by values such as Patient First, Caring, Accountability, Trust, One Team, and Growth. Founded over 50 years ago, our mission is to deliver the highest quality and full spectrum of medical, surgical, and esthetic skin care services. We have built a team of the finest dermatologists across the Mid-Atlantic and Southeastern states, boasting over 250 clinicians and 110+ locations in 7 states. We are a thriving and growing organization, actively seeking talented individuals to join us. We are committed to continuous training and education for our physicians and staff, staying abreast of the latest developments in dermatology, including ongoing research, emerging treatments, new medications, and prevention methods. Joining Anne Arundel Dermatology offers more than just a job; we provide intensive hands-on training for new associates and foster long-term career growth opportunities from within. This role seeks a professional, bright, and enthusiastic individual with excellent people and communication skills to play a vital role in the efficient operation of our practice and to shape the patient experience through friendly, professional, and attentive interactions. The Front Desk Receptionist will coordinate patient flow, assist with payments, help with billing and insurance, schedule appointments, maintain patient charts, and perform various other administrative tasks. Specifically, the Receptionist is responsible for greeting patients, completing check-in and check-out processes, entering new patient information, reviewing charts for accuracy and verification, ensuring all signatures are obtained, and collecting payments.
Requirements
- High School Graduate or GED
- Excellent customer service and communication skills
- Knowledge of HIPAA standards
- Must be able to manage multiple tasks simultaneously
- Excellent organizational and time management skills
- Ability to function well in a fast-paced and at times stressful environment
- Detail-oriented
- Working knowledge of multi-line phone system
- Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
- Intermediate computer skills and experience in EMR utilization
- Fluent in English
- Ability to sort and file materials correctly alphabetically or numerically
- Ability to travel to and provide coverage for other local offices as-needed
Nice To Haves
- 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting
- Previous experience in Dermatology
Responsibilities
- Greet each patient in a pleasant and professional manner
- Screen calls, schedules appointments and referrals
- Take accurate, concise phone messages
- Enter complete patient demographics when making appointments
- Evaluate chart data to verify all information has been received, completed and signed
- Check-in and check-out patients
- Track patients in the reception area and communicate with patients as needed
- Proactively collect patient payments
- Update product inventory weekly
- Always treat patients with dignity and empathy
- Fulfill inventory orders
- As closer – run end of day reports & balance payment totals
- Distribute incoming reports and correspondence in patient charts
- Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
- Assist other staff as needed
- Other duties assigned as deemed necessary by management
Benefits
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
