Front Desk Receptionist

DNA Comprehensive Therapy Services•Bradenton, FL

About The Position

Come grow with us! Elite DNA Therapy Services is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Hiring a Full-Time Front Desk Receptionist for our Bradenton, FL location. The candidate selected for this position must be willing to work the 9 a.m. – 6 p.m. shift. Our goal is to hire you – the best talent – to support our mission and allow you to grow with us. We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA Therapy Services was the first to develop a care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy. Everything we do here at Elite is guided by integrity and compassion for our patients and employees. When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults and families in our communities live better lives. As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.

Requirements

High school graduate/GED.
Formal training from a vocational school in lieu of the above.
One year of medical experience from a similar setting.
Strong sensory skills, such as visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and to move constantly throughout the workday.
Good speaking and listening skills.
Knowledge of computers and Microsoft office.
Understanding of community based organizations.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all documentation.
Generate required documents for each patient and ensure all documents are completed in full.
Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
Call and remind patient of his/her appointment.
Follow up on “no show” patients on a daily basis.
Communicate patient’s problem/complaint to the clinic manager or his/her designee.
Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
Promotes and believes in Elite DNA's mission statement.