Front Desk Receptionist / Medical Receptionist - Augusta, GA

Anne Arundel Dermatology • Augusta, GA

1d • Onsite

About The Position

Dermatology & Skin Cancer Center of Augusta is hiring a full-time Front Desk Receptionist / Medical Receptionist to join our busy dermatology and aesthetics practice in Augusta, GA. This is a great opportunity for someone who enjoys patient interaction, has exceptional customer service skills, strong phone etiquette, and is comfortable handling financial conversations including collecting patient payments. This position supports both our medical dermatology and cosmetic/aesthetic services, so professionalism, warmth, attention to detail, and polished communication are essential. We are committed to continual training and education for our physicians and staff, and we are on top of the latest developments in dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Requirements

• High school diploma or GED required
• At least 2 years of recent customer service experience (required)
• Working knowledge of HIPAA/privacy standards
• Ability to work collaboratively as part of a team
• Fluent in English
• Prolonged sitting with occasional standing, bending, stooping, and reaching
• Manual dexterity sufficient for keyboard/computer use
• Ability to lift and carry up to 30 pounds
• Correctable vision and hearing sufficient for office and telephone communication

Nice To Haves

• 1-3 years of recent experience in a medical receptionist, healthcare front desk, patient service representative, or medical office administrative role (preferred)
• Prior experience in dermatology, plastic surgery, aesthetics, cosmetic medicine, or another specialty practice (preferred)
• Experience collecting payments, copays, or discussing balances (preferred)
• Experience with scheduling, insurance verification, referrals, or EMR systems (preferred)
• Experience using EMR/practice management systems
• Proficiency with multi-line phone systems, computers, scanners, copiers, and other office equipment
• Flexibility to support nearby clinic locations as needed

Responsibilities

• Greet and check in patients in a warm, professional, and welcoming manner
• Manage patient check-in and check-out processes efficiently and accurately
• Answer incoming calls with exceptional phone etiquette and a polished speaking voice
• Schedule, reschedule, and confirm appointments
• Coordinate referrals and assist with scheduling follow-up care
• Enter and update patient demographic, insurance, and contact information in the EMR system
• Verify patient information, required forms, signatures, and chart accuracy prior to appointments
• Collect copays, balances, cosmetic payments, and other patient financial responsibilities
• Balance daily payment totals and complete end-of-day reconciliation/reporting
• Address patient billing questions or route concerns appropriately
• Track patient flow in the reception area and communicate delays or updates as needed
• Process incoming faxes, phone messages, correspondence, and interdepartmental communications
• Maintain front desk organization and support inventory monitoring/supply ordering
• Assist with product inventory updates and cosmetic retail support as needed
• Provide coverage for nearby offices as needed
• Support occasional after-hours practice events
• Assist team members and leadership with additional administrative duties as needed

Benefits

• Medical, Dental, and Vision insurance (effective the 1st of the month following start date)
• Short-term and long-term disability coverage
• Company-paid Basic Life & AD&D insurance
• Voluntary life insurance (employee, spouse, and child)
• Critical Illness and Hospital Indemnity coverage
• Paid time off
• Paid holidays
• Retirement savings plan
• Employee discounts on cosmetic products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED