Front Desk Receptionist - Dental

Community Health Connections•Gardner, MA

About The Position

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts. Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones, checking patients in and out of the clinic, registering new patients, updating existing patient information in the appropriate practice management software, printing encounter forms, booking appointments, cash reconciliation, and other duties as assigned.

Requirements

High School Diploma or GED required; Associate Degree in secretarial science or equivalent preferred
one year of similar work experience in a dental or medical office environment is preferred
Computer skills for accurate data entry
Knowledge of basic medical terminology is preferred
Demonstrated interpersonal relationship skills
Demonstrated proficiency in reading, writing, and speaking in English
Demonstrated ability to work in a fast-paced, high telephone-call volume office environment

Nice To Haves

Bilingual in Spanish or Portuguese is a plus

Responsibilities

Receives and directs incoming patients
Registers new patients into the system accurately and in a timely fashion
Review and update existing patient information related to demographics and insurance
Follows established health center protocol for the check-in, encounter form production, and check-out
Assists walk-in patients with obtaining appointments and picking up prescriptions or completed forms
Answer multi-line and direct calls, take accurate messages, and then distribute them to the appropriate provider or staff person.
Places reminder calls to patients with upcoming appointments
Follows established health center protocol for daily cash reconciliation
Schedules walk-in appointments in collaboration with appropriate clinical staff
Schedules patient appointments according to established protocol
Copies of dental records as requested by patients, insurance companies, and other outside sources
Demonstrate understanding and commitment to the health center mission
Demonstrate understanding and commitment to the established CHC Values and Standards
Performs other job-related duties as required or assigned
Help Call Center as needed.
Nights and Weekends as needed.

Benefits

401k
Generous vacation and personal time for eligible employees
Sick time
Medical, dental, and vision insurance
100% paid Life insurance/AD&D and Long-Term Disability
Employee Assistance Program (EAP)
Discounts on - gym membership, travel and entertainment, cell phone service, computer purchases, and more!
College Tuition Rewards/CMEs
Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learns”, team building, and more!)
EyeMed Vision Care Program
Accident & Cancer Insurance
Educational development reimbursement