Front Desk Reception (Scarborough)

Axis Therapy & Performance•Scarborough, ON

3d•CA$19 - CA$21•Onsite

About The Position

Axis Therapy & Performance is seeking enthusiastic individuals to join their team as Client Care Coordinators. This role is responsible for providing exceptional client experience and hospitality, ensuring excellence in all aspects of front desk operations, clinical workflow, and service to support therapists and clients. Axis Therapy & Performance, established in 2018, is a community dedicated to redefining excellence in physical and manual therapy with clinics in the Greater Toronto Area. They foster a vibrant culture of hard work, dedication to exceptional care, and continuous learning with opportunities for professional growth. Their core values are Determination, Collaboration, and Outcome-Obsession.

Requirements

1+ years experience in customer service and/or hospitality
Flexible to work days, evenings and/or weekend hours as needed
Able to work a minimum of 2 shifts per week (equivalent to ~10 hours per week)
Strong attention to detail
Passionate by nature, wanting to help your team grow as a whole
Passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
Able to work independently with minimal supervision as well as within a team
Innate drive to work hard, take initiative, and hustle
Professional demeanor and authentic self
Prioritize mental and physical health
Passionate about ensuring top quality client interactions and experiences are delivered day in and day out
Care about your workspace, ensuring your space is clean and presentable
Embody strong sales, communication and customer service skills
Open-minded and adaptable to new workflows and business initiatives

Responsibilities

Promote the clinic culture
Embody Axis core values and standards to help deliver the Axis Experience to all clients
Support therapists in their day-to-day needs to ensure smooth workflows
Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
Manage client bookings and arrival times
Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
Accurately and precisely capture referral notes for new clients
Ensure all billing, invoicing and claims are submitted and filed accurately
Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
Work with the RC to follow up on any outstanding payments as necessary
Respond to all medical request inquiries received at the clinic
Complete all cash reconciliation and reporting processes at end of day/end of month
Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
Work with RC to assist with any tasks, business initiatives and documentation as needed

Benefits

Hourly Wage of $19-21
On-Site Gym
Casual Work Attire
Bonus Incentives for Staff Referrals
Staff Discounted Treatment Sessions
Growth and Leadership Opportunities
Health Benefits (some conditions apply)
Mental Health Benefits via Inkblot Therapy
The Best Culture/Work Environment in the Industry
Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)
Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)