Front Desk | Patient Registration | Chatuge Int. Pain Solutions

Union General Hospital•Hiawassee, GA

42d•Onsite

About The Position

This role is responsible for efficiently managing the day-to-day operations of the office. The Front Desk/Reception-Registration position requires effective communication, handling of mail and telephone communications, assisting with patient accounts receivable, maintaining records, coordinating patient flow, and maintaining a professional appearance. The position operates Monday through Friday from 8:30 AM to 5:00 PM, though hours may vary.

Requirements

High school education required.
Computer Data Entry experience.
Medical Admissions experience.
Cash Receipts and Balancing experience.
Knowledge of computers is required.
Experience in coordinating communications at a busy medical practice.
Excellent human relations skills.
Excellent oral communication skills.
Excellent written communication skills.
Ability to input data into computer programs.
Ability to answer telephones.
Ability to compose letters.
Ability to coordinate physician office patient flow.
Ability to conform to and refine office procedures.
Ability to establish and maintain filing systems.
Proficiency with PC and network systems.
Proficiency with calculator, FAX, and photocopier.
Ability to verbally communicate in a clear manner.
Normal hearing range.
Ability to express legible handwriting skills involving correct spelling of medical terms.
Normal sight for near and far vision and color perception.
Frequent handling with simple grasp and fine manipulation for typing and computer skills.
Ability to occasionally lift and carry 11-24 pounds.

Nice To Haves

Technical, business college or junior college business program graduate preferred.

Responsibilities

Communicate information to the Office Manager and practice physicians to promote smooth practice operations.
Attend mandatory and other job-related educational conferences.
Handle all incoming mail, including sorting and delivery.
Coordinate all telephone communications, answering calls courteously and efficiently, and responding to patient inquiries.
Assist in patient accounts receivable activities, including calculating final bills and collecting patient-owed balances.
Register new and existing patients into the Patient Information Management System.
Maintain required records, reports, and statistics.
Maintain an orderly work area and request/order supplies as necessary.
Coordinate office patient flow by scheduling appointments, managing patient movement from waiting to treatment areas, preparing appointment schedules, and rescheduling no-show or cancelled appointments.
Maintain professional appearance at all times.
Perform other duties as assigned.