Front Desk & Program Assistant (Bilingual - Spanish)

Hively • Pleasanton, CA

5d • $27 - $29 • Onsite

About The Position

The Front Desk & Program Assistant is the welcoming face of Hively’s Pleasanton office and serves as an initial point of contact for families, visitors, and community partners. This position provides day-to-day support for Hively’s Family Resource Center, connects families with child care and community resources, and provides administrative and program support across the organization. The ideal candidate is warm, approachable, organized, resourceful, and enjoys helping people.

Requirements

• Bilingual fluency in English and Spanish.
• Experience working directly with families, clients, customers, or community members.
• Strong customer-service skills and a warm, approachable communication style.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and adjust priorities throughout the day.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to build positive working relationships with people from diverse backgrounds.
• Comfort learning and using technology, including Google Workspace or Microsoft Office.
• Ability to handle confidential information with discretion.
• A collaborative, flexible approach and willingness to help wherever needed.
• Reliable transportation for occasional local donation pick-ups and travel between Hively locations.
• Ability to occasionally work evenings or weekends for community events and outreach activities.

Nice To Haves

• Experience working in a nonprofit, human services, family services, or community-based organization.
• Experience providing services to diverse communities.
• Experience with Zendesk or another CRM, ticketing, or client-management system.
• Experience connecting families with community resources or public-benefit programs.

Responsibilities

• Serve as a welcoming first point of contact for families, visitors, and community partners at Hively's Pleasanton office.
• Help families identify and access Hively programs, child care resources, and other community services based on their individual needs.
• Provide child care referrals and educational resources to families and help guide them through the process of identifying and securing quality child care.
• Help families navigate enrollment and application processes for programs such as CalFresh.
• Connect families with the appropriate Hively staff, departments, or external community resources when additional assistance is needed.
• Provide Spanish-language assistance to families as needed.
• Manage the day-to-day operations of Hively's Pleasanton Family Resource Center and Community Closet.
• Maintain a welcoming, clean, organized, and well-stocked environment for families.
• Receive, organize, sort, label, and store donated items and supplies.
• Coordinate donation drop-offs and local donation pick-ups as needed.
• Maintain appropriate records for donations and provide receipts to donors.
• Prepare and maintain family enrollment welcome bags and other resources distributed to families.
• Help coordinate and oversee volunteers supporting Family Resource Center activities.
• Provide administrative and program support to Hively teams as needed, including Community Services, Intake, Provider Support, and Referral teams.
• Provide cross-trained coverage to help ensure families continue receiving timely assistance when other team members are unavailable.
• Support community events, volunteer activities, outreach efforts, trainings, and other special projects.
• Assist with the collection and tracking of client surveys and other program information.
• Enter and maintain accurate client, referral, donation, and service information in Hively systems.
• Use tools such as Google Workspace, Zendesk, and Notion to maintain records, resources, and internal information.
• Assist with general Pleasanton office needs, including maintaining shared spaces, organizing resources and supplies, and distributing incoming mail.
• Travel to other Hively locations throughout Alameda County to support programs, outreach activities, and special events as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans covered at 100% for the employee
• Health & Dependent Care FSA
• 14 Paid Holidays + 4 flex holidays, including your birthday!
• Generous paid time off policy (over 3 weeks per year)
• Tuition Reimbursement ($1,000/year)
• Employee Appreciation Program
• Life & Long Term Disability Insurance covered 100% by Hively
• 403(b) plan
• SEP-IRA plan with an employer contribution of 5% of annual salary
• Learning & Development Opportunities
• Financial wellness program with unlimited access to personal financial advisors
• Industry competitive salary ranges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed