Front Desk Position at our Daycare/Boarding Facility

Dan's Pet Care•Glen Cove, NY

3d•Onsite

About The Position

Step into the bustling heart of our amazing pet care facility. At the front desk of Dan's Pet Care, you're not just a receptionist – you're the linchpin of our daily operations. Join a dedicated team, dedicated to offering unparalleled care and services to pets and their families. We are on the hunt for a multi-talented, organized individual with a passion for customer service and pets.

Requirements

Manage multiple tasks and demands with grace and efficiency.
Stellar verbal and written communication skills to ensure positive interactions.
Prior front desk or client service experience is an advantage.
The ability to work collaboratively with diverse teams.
Passion for animals shines through in everything you do.
A willingness to learn is essential.
You can effectively share information with pet parents, teammates, and management.
Collaboration is second nature to you, and you thrive in a fast-paced environment.
You’re excited to expand your knowledge of dog behavior, training, and health.

Nice To Haves

Previous experience in dog handling, pet care, or related fields is a plus, but not necessary.

Responsibilities

Manage phones, address inquiries, and ensure a warm, welcoming environment.
Undertake regular laundry checks, assuring cleanliness and prompt availability of essential items.
Diligently verify the completion of add-ons and special requests, ensuring top-tier services to our clients.
Craft and dispatch detailed report cards, offering insights into the pet's stay and services availed.
Streamline the client checkout experience, ensuring a smooth process and lasting positive impressions.
Compile comprehensive visit reports documenting the nuances of each dog's stay or activities.
Act as a reliable backup for the outtake procedure, stepping in when necessary.
Ensure prompt and accurate closure of daily invoices.
Dispatch essential confirmations to our clients, ensuring clarity and transparency.
Send out detailed visit reports to respective clients, painting a vivid picture of their pet's stay.
Display adaptability by covering for "Player 3" or another designated colleague during their breaks when called upon.