Front Desk & PBX Clerk - Part Time

Boomtown New Orleans • Harvey, LA

4d • Onsite

About The Position

Provides friendly and efficient service to guests during check in/check out procedures. Makes and confirms reservations and assists guests with problems or questions. Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). Performs Front Desk, Call Center, and other Hotel-related duties when necessary. Keeps Hotel Services Supervisor informed of any problems. If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. Accurately enters all reservations into the computer system according to departmental policy and procedure. Assists the Player Development team with all reservations and requests. Ensures that rooms are clean prior to issuing keys. Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills, and issues change. Responsible for the control of safe deposit transactions. Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.

Requirements

• High School Diploma or equivalent required.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess exceptional customer service and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must have basic math and money handling skills.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Nice To Haves

• Prior Hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other Hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Assists the Player Development team with all reservations and requests.
• Ensures that rooms are clean prior to issuing keys.
• Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Responsible for the control of safe deposit transactions.
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED