Front Desk / Party Host

The Darling Group•Seekonk, MA

18d•Onsite

About The Position

Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun, welcoming, and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service, cash handling, food and beverage service, and party coordination. Team members are responsible for maintaining a clean, friendly environment while assisting guests with admissions, ride tickets, concessions, and special events.

Requirements

Friendly, outgoing personality with strong customer service skills
Ability to multitask and work efficiently in a fast-paced environment
Strong cash handling and basic math skills
Clear communication and problem-solving abilities
Must be well-groomed and maintain a professional appearance
Reliable, punctual, and team-oriented
Ability to stand and walk for extended periods
Ability to lift and carry up to 50 lbs as needed
Comfortable working in a busy, high-energy environment
Must be able to work flexible hours, including evenings, weekends, and holidays

Nice To Haves

Previous customer service, cashier, food service, or party hosting experience preferred but not required

Responsibilities

Operate all aspects of the point-of-sale (POS) system, including cash and card transactions, scanners, and ticketing systems.
Accurately process sales for ride tickets, attractions, food, beverages, and merchandise.
Maintain an accurate cash drawer and reconcile transactions at the end of each shift.
Answer guest questions and provide clear directions using knowledge of the facility layout, attractions, and policies.
Greet guests warmly and maintain a positive, welcoming presence at the front counter.
Maintain a clean and organized register and lobby area at all times.
Prepare and serve food and beverages according to company standards and food safety guidelines.
Restock concession items, supplies, and displays as needed.
Monitor food quality, portioning, and presentation.
Maintain cleanliness of concession areas including counters, equipment, and storage areas.
Follow all health, safety, and sanitation procedures.
Host birthday parties and group events, ensuring guests have a fun and memorable experience.
Greet party families and guests, explain party schedules, and assist throughout the event.
Set up and decorate party rooms before events and clean and reset rooms afterward.
Serve food, cake, and beverages to party guests.
Coordinate timing with attractions and communicate with other departments to keep parties on schedule.
Engage with children and families in an enthusiastic, friendly manner.
Maintain cleanliness throughout the facility, including lobby, party rooms, seating areas, and restrooms.
Assist with restocking supplies and maintaining overall facility presentation.
Monitor guest areas to ensure a safe, family-friendly environment.
Uphold company standards related to appearance, professionalism, and guest interaction.
Work collaboratively with other team members, supervisors, and management.
Assist in opening, closing, and shift transition duties.
Perform other tasks as assigned to support daily operations.