Front Desk Overnight Full-Time

PLANET FITNESS•San Juan, PR

1d•Onsite

About The Position

Planet Fitness is seeking committed, flexible, and motivated front desk customer service representatives to join their growing team. The company is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States and Puerto Rico, with over 2,000 clubs. Their mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, Judgement Free Zone environment where anyone can feel comfortable, get healthy, and have fun. Joining the PF family means being part of a supportive, engaging team that values an established culture and strong set of values, cares about community well-being, and creates exceptional member experiences. The role offers training and professional growth opportunities, with a potential pay increase after a 90-day evaluation.

Requirements

Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study with the ability to apply what you have learned during online and hands-on training.
Communicate and interact with members (as well as potential members) in a way that exceeds expectations.
Listen to staff and members, viewing situations from everyone's perspective to work together to resolve issues.
Recognize and define problems, providing solutions using all available resources.
Be committed, flexible, and motivated, with a desire to learn how to work and an interest in professional growth opportunities.

Nice To Haves

Bilingual

Responsibilities

Be flexible for opening or closing shifts.
Be the face of the club, always greeting guests upon arrival and departure.
Be knowledgeable of Planet Fitness offerings, answer phones courteously, and assist callers with questions.
Facilitate an unforgettable experience at the front desk by checking in members, assisting with billing inquiries, providing tours, actively listening to member questions, escalating issues for solutions, and logging amenities to track usage and club performance.
Be aware of company promotions, events, and changes that impact the member experience.
Be an expert of the POS system to enroll new members, assist current members with billing inquiries, update personal information, or process beverage/merchandise sales.
Perform daily upkeep of the entryway, ensuring the front of the house (windows, lobby, front desk, and other areas) is clean.
Focus on completing training courses and actively seek opportunities for additional development.