Front Desk Overnight Associate
About The Position
Saucon Valley Country Club, a premier private club located in the heart of the Lehigh Valley, is seeking a friendly, professional, and service-oriented Front Desk Associate to join our team at the historic Weyhill Guest House. This beautiful and tranquil inn offers a unique guest experience on the grounds of one of America’s most prestigious country clubs. Hours: Overnight Shift 10:30 p.m. - 6:30 a.m. Hourly Rate: $16 -$18 Seasonal Position: Starting from mid-April to November Position Overview: As a Front Desk Associate, you will be the first point of contact for our members and guests, providing warm hospitality and seamless service during check-in, check-out, and throughout their stay. This role requires excellent communication skills, attention to detail, and a genuine desire to exceed expectations.
Requirements
- Previous experience in hospitality or customer service preferred
- Strong interpersonal and problem-solving skills
- Availability to work weekends, and holidays
- A positive attitude and team-oriented mindset
- Ability to stand and walk for extended periods
- Lift up to 50 pounds
- Climb stairs
- Work in varying environmental conditions
Responsibilities
- Practice TMS – “Total Member Satisfaction” in all interactions
- Respond promptly to guest needs or overnight requests
- Maintain a quiet and welcoming overnight environment
- Provide assistance to late-arriving guests
- Conduct a full property patrol every two hours
- Monitor common areas and outdoor spaces
- Identify and report any safety concerns, maintenance issues and guest services issues to management
- Set up buffet display for breakfast service
- Ensure breakfast area is clean, organized, and ready for guests
- Maintain detailed overnight communication notes
- Complete and email the daily communication report before the end of shift
- Complete additional projects assigned by management to improve the overall guest experience
- Clean and restock all common area bathrooms
- Restock the honor bar and update inventory sheets
- Collect and return glassware, plates, and utensils
- Empty trash and remove used items from common spaces
- Clean ashtrays and tidy outdoor patios
- Ensure linen storage areas remain organized
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
