Front Desk Operations Supervisor

Hyatt Vacation Ownership

2d • Onsite

About The Position

This role is responsible for overseeing front desk operations, ensuring smooth guest check-ins and check-outs, managing guest accounts, and providing excellent customer service. The supervisor will also assist management in training and motivating the front desk team, maintaining a positive work environment, and upholding company policies and procedures. The position requires attention to customer service, a professional demeanor, and the ability to work a flexible schedule, including evenings, weekends, and holidays. The company is committed to creating happiness for its owners, guests, and associates, fostering a culture of genuine care, enthusiasm, and work-life balance.

Requirements

• Valid driver’s license required
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• Associate Appreciation Week
• Monthly associate recognition and reward programs

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Competitive pay and benefits
• Career development opportunities
• Rewarding relationships
• Culture that promotes fun, work-life balance, respect, collaboration, and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed