Front Desk/Office Manager

Talent For Dental • Berea, KY

3d

About The Position

The Opportunity We are an upcoming patient-centered denture clinic dedicated to serving with compassion and respect. While our doors are not yet open, we are building a strong team in advance to ensure everyone is trained and prepared for a smooth launch. Our mission is to provide high-quality, accessible care in a supportive and welcoming environment. We are seeking a reliable, organized, and people-focused individual to join us as a Front Desk Coordinator or Office Manager (depending on experience) and help shape the foundation of our new clinic. A Day In the Life Of Manage daily front desk operations, including patient check-in/check-out, scheduling, and verifying insurance eligibility Oversee phone calls, appointment reminders, and patient communications Ensure accurate documentation, billing, and records management Support the doctor and dental assistants by coordinating patient flow and maintaining clinic efficiency Handle financial transactions, insurance submissions, and reporting in alignment with clinic policies Supervise and train administrative staff (if applicable), ensuring smooth office operations Uphold excellent customer service and resolve patient concerns professionally Coordinate multi-step treatment plans (consults, impressions, try-ins, deliveries, follow-ups) Process insurance claims, financial transactions, and maintain accurate billing and records Support lab case tracking and communication between the clinic and dental labs Provide general patient education and assist with forms, consents, and post-treatment instructions

Requirements

• Previous dental or healthcare office experience preferred (Medicaid billing experience a plus)
• Strong organizational, multitasking, and leadership skills
• Excellent communication and interpersonal abilities
• Proficiency in practice management software (Paycor, Dentrix, Eaglesoft, or similar)
• High school diploma required

Nice To Haves

• associate’s or bachelor’s degree in business/healthcare administration preferred

Responsibilities

• Manage daily front desk operations, including patient check-in/check-out, scheduling, and verifying insurance eligibility
• Oversee phone calls, appointment reminders, and patient communications
• Ensure accurate documentation, billing, and records management
• Support the doctor and dental assistants by coordinating patient flow and maintaining clinic efficiency
• Handle financial transactions, insurance submissions, and reporting in alignment with clinic policies
• Supervise and train administrative staff (if applicable), ensuring smooth office operations
• Uphold excellent customer service and resolve patient concerns professionally
• Coordinate multi-step treatment plans (consults, impressions, try-ins, deliveries, follow-ups)
• Process insurance claims, financial transactions, and maintain accurate billing and records
• Support lab case tracking and communication between the clinic and dental labs
• Provide general patient education and assist with forms, consents, and post-treatment instructions

Benefits

• Competitive pay based on experience
• Benefits package includes paid time off, paid holidays, and bi-weekly insurance stipend
• Opportunities for growth and training
• A supportive, team-oriented work environment focused on patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees