Front Desk/Office Manager

Talent For Dental • Berea, KY

2d

About The Position

We are an upcoming patient-centered denture clinic dedicated to serving with compassion and respect. While our doors are not yet open, we are building a strong team in advance to ensure everyone is trained and prepared for a smooth launch. Our mission is to provide high-quality, accessible care in a supportive and welcoming environment. We are seeking a reliable, organized, and people-focused individual to join us as a Front Desk Coordinator or Office Manager (depending on experience) and help shape the foundation of our new clinic.

Requirements

• Previous dental or healthcare office experience preferred (Medicaid billing experience a plus)
• Strong organizational, multitasking, and leadership skills
• Excellent communication and interpersonal abilities
• Proficiency in practice management software (Paycor, Dentrix, Eaglesoft, or similar)
• High school diploma required; associate’s or bachelor’s degree in business/healthcare administration preferred

Responsibilities

• Manage daily front desk operations, including patient check-in/check-out, scheduling, and verifying insurance eligibility
• Oversee phone calls, appointment reminders, and patient communications
• Ensure accurate documentation, billing, and records management
• Support the doctor and dental assistants by coordinating patient flow and maintaining clinic efficiency
• Handle financial transactions, insurance submissions, and reporting in alignment with clinic policies
• Supervise and train administrative staff (if applicable), ensuring smooth office operations
• Uphold excellent customer service and resolve patient concerns professionally
• Coordinate multi-step treatment plans (consults, impressions, try-ins, deliveries, follow-ups)
• Process insurance claims, financial transactions, and maintain accurate billing and records
• Support lab case tracking and communication between the clinic and dental labs
• Provide general patient education and assist with forms, consents, and post-treatment instructions

Benefits

• Competitive pay based on experience
• Benefits package includes paid time off, paid holidays, and bi-weekly insurance stipend
• Opportunities for growth and training
• A supportive, team-oriented work environment focused on patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED