Part-Time Front Desk & Office Associate

Encore Music & Performing Arts•South Pasadena, CA

4d•$22 - $23•Onsite

About The Position

This part-time role averages about 24 hours a week and is central to our front desk operations, especially during busy after-school hours. Responsibilities include welcoming families, following up with prospective students, assisting with workshop setup, and covering the front desk every other Saturday. We are seeking a friendly, outgoing, and reliable individual with strong follow-through skills who enjoys assisting people, particularly children and families. The role offers a position within a local family business and a supportive, fun administrative team.

Requirements

At least 1 year of experience in a fast-paced customer service, sales or front desk role
Reliable transportation (the role includes shifts at both locations)
Strong computer and typing skills
Strong written and verbal communication skills
Timely and reliable
Available every other Saturday
Willing to undergo a background check, in accordance with local laws/regulations

Nice To Haves

A naturally friendly, outgoing personality
Loves working with and helping people of all ages, especially kids
Great phone skills and customer service experience
Inbound "soft" sales experience is a plus: you enjoy helping a curious parent become an enrolled family
Stays calm and organized when things get busy
Great follow-through and memory
Very detail-oriented, especially with scheduling and data entry
Comfortable handling difficult customer service situations gracefully
Works well as part of a team
Event planning experience is a plus
Loves kids and music!

Responsibilities

Be the second front desk person during the after-school rush at our studio
Greet students and parents, and assist them in person, by phone and by email
Cover the front desk during other staff members' meal breaks
Keep the lobby and front desk organized and welcoming
Follow up with prospects and inquiries about lessons, scheduling and enrollment to help meet enrollment goals
Book trial lessons and turn interested families into enrolled students
Process new student enrollments and enter data accurately
Help organize and prepare for student workshops and events
Set up and break down rooms, materials and signage
Welcome families and help workshops run smoothly
Run the front desk every other Saturday
Manage private lesson schedules and make schedule changes
Respond promptly to messages from students, parents and teachers
Work towards new student outreach and registration goals
Assist with other projects and tasks as assigned