Front Desk Night Auditor

Marquee Hospitality•Kansas City, MO

12h

About The Position

Night Auditor/Guest Service Agents prepare and process all Night Audit work and are responsible for front desk operations during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. The role includes registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The position requires at least one year of progressive experience in a hotel or related field and a high school diploma or equivalent. College coursework in a related field is helpful, and previous supervisory responsibilities are preferred. The employee must be able to work independently with minimal supervision, apply accounting principles, use Windows operating systems and company-approved spreadsheet and word-processing software, and handle guest concerns, workplace problems, and emergencies. They must communicate effectively, evaluate alternatives quickly and accurately, handle financial information and basic arithmetic, and remain composed and objective in stressful situations.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently and with minimal supervision.
Knowledge of accounting principles.
Ability to problem-solve and troubleshoot guest issues and respond to emergencies.
Proficiency in Windows operating systems and company-approved spreadsheets and word-processing software.
Ability to convey information and ideas.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information and data from disparate sources and adjust or modify it to meet particular needs.
Ability to work with and understand financial information and data and perform basic arithmetic functions.
Ability to work in a self-managed environment.
Effective listening skills to understand and clarify concerns and issues raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibilities.

Responsibilities

Approach encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance according to the hotel's scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag in accordance with brand standards.
Comply with standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor.
Initiate and complete the End of Day process.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work.
Perform cashiering responsibilities according to Front Office procedures and standards.
Maintain Front Office computer system operation according to standards.
Fulfill all Front Office functions between 11:00 p.m. and 7:00 a.m.
Handle and follow through on guest requests from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to standards.
Maintain proper records, such as log books, according to standards.
Be familiar with all policies and house rules.
Maintain a working knowledge of security procedures.
Prepare and distribute the Daily Flash Report as needed.
Transfer master or house accounts as necessary.
Complete reports requested by management promptly.
Complete miscellaneous duties as required.
Attend meetings as required by management.
Register guests and make reservations.
Prepare daily reports, balance transactions, and conduct security walks.