Hour

Wittwer Hospitality LLC•Saint George, MO

3d•$16•Onsite

About The Position

The Front Desk/Night Audit position at Aiden by Best Western St George involves managing guest reservations, processing transactions, coordinating with departments, and ensuring guest satisfaction and security. This role requires a proactive and responsible individual with strong communication and computer skills, capable of handling various guest needs and operational tasks.

Requirements

Proactive customer service
Responsible, teachable, and reliable
Strong verbal & non-verbal communication skills, in person and over the phone
Organized & high attention to detail
Competent computer & software abilities
Abide by brand standards for level of service
Identity & overcome guest issues quickly and attentively

Responsibilities

Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
Processing credit card & cash transactions
Coordinating with other departments for high level of service
Daily Activity Reports and deposit drops
Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
Property & pool checks
Occasional package shipment or receiving
Manage incoming customer calls
Sales skills for new reservations including rates and availability
Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
Approachable, hospitable demeanor when interacting with guests in person and over the phone
Ensure guest security by following procedures set forth by the handbook
Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
Able and willing to perform other tasks that may be asked by management including flexible work hours