Front Desk /Night Audit

VP Management•Hurricane, WV

About The Position

The Front Desk Night Audit position at the Wingate by Wyndham Hurricane WV Hotel is a full-time position in the hospitality/restaurant industry. This position is responsible for ensuring the smooth operation of the hotel during the night shift, including handling guest arrivals/departures, managing reservations, and maintaining financial records. The ideal candidate will have excellent communication and organizational skills, as well as a strong attention to detail. This is a great opportunity for someone looking to gain experience in the hotel industry while working in a fast-paced and dynamic environment.

Requirements

High school diploma or equivalent
Previous experience in a hotel front desk or night audit role is preferred
Strong communication and customer service skills
Basic math and computer skills
Ability to work a flexible schedule, including nights, weekends, and holidays
Must be able to stand for extended periods of time and lift up to 25 lbs

Responsibilities

Greet and check-in guests during the night shift, ensuring a warm and welcoming experience
Handle guest inquiries and complaints, providing excellent customer service at all times
Manage and process reservations, cancellations, and modifications
Balance and update financial records, including posting room charges and verifying room rates
Complete and submit daily reports and paperwork to management
Complete nightly audit procedures and report any discrepancies to management
Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks
Assist with various front desk duties as needed, including answering phones and making reservations
Adhere to all hotel policies and procedures to maintain a high level of quality and service