Front Desk Night Audit, Overnight Shift
About The Position
The Renaissance Columbus Downtown is looking for a Front Desk Agent to join their Front Office team. This role is responsible for greeting and registering guests and checking them out of the hotel, ensuring outstanding guest service and financial profitability. The position involves preparing daily restaurant revenue reports by auditing Point of Service tapes/journals, running audit reports from various systems, making corrections, handling computer issues, inputting revenue/expenses/allowances into the front office system, balancing revenue and settlement accounts nightly, maintaining files, and resetting the system for the next day's operations.
Requirements
- Prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers
- Passionate about providing guests with excellent customer service
- Thrive to always ensure guest satisfaction and enhance their experience
- Looking for early evenings and weekends work
- Excellent computer skills
- Team spirit
Nice To Haves
- Marriott brand experience
Responsibilities
- Greeting and registering guests
- Checking guests out of the hotel
- Preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals
- Running audit reports/journals from the front office system, Point of Service, and the computer
- Making corrections and adjustments
- Handling computer problems that might occur throughout the shift
- Inputting revenue/expenses/allowances into the front office system to generate daily reports
- Balancing all revenue and settlement accounts nightly
- Maintaining files
- Resetting the system for next day operations
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- Free Associate Meals
- Free Associate Parking
- Free Associate Bus Pass
- Discounts with our Crescent managed properties in North America for you & your family members
- Discounts at Marriott brand properties worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
