Front Desk/New Patient Coordinator

Dental Management Strategies LLC•Millsboro, DE

3d•Onsite

About The Position

Dental Associates of Delaware is seeking a full-time Front Desk/New Patient Coordinator for our thriving Millsboro practice. You will be supporting the clinical team and guiding patients through every step of their journey with compassion, knowledge, care, and respect. This position is ideal for someone with dental office experience who enjoys building relationships and working in a multi-faceted, busy environment.

Requirements

At least one year of experience working with patients in a dental or medical office or equivalent customer service experience
Ability to relay information to patients in a compassionate and articulate way
Exceptional communication and customer service skills
Ability to adapt and multi-task while maintaining organization
High level of comfort interacting with individuals at each stage of their dental journey and at every level of the company
Proficiency with Microsoft Office and general computer applications and a willingness to learn new systems and processes
High school diploma or equivalent and valid driver's license

Nice To Haves

At least one year of experience working in an administrative role in a dental or medical office as a Patient/Treatment Coordinator or similar role with knowledge of scheduling and insurance processes
Knowledge of Denticon or similar dental or medical software
Experience training or supporting team members

Responsibilities

Serve as the first point-of-contact for our patients, warmly greeting them in person and utilizing a multi-line phone system to field and transfer calls as appropriate
Complete new patient intake forms and follow workflows to communicate with the appropriate clinical and administrative team members in the office about pertinent information
Handle and file patient onboarding paperwork and records, including records from other providers, in accordance with HIPAA regulations and office workflows
Communicate with patients by phone, electronically, and in person
Scheduling new patient appointments according to office guidelines and provider availability
Maintain and deliver reports related to new patient numbers, ensuring accuracy and organization
Verify patient insurance eligibility and benefits before scheduled appointments, and calculate, communicate, and collect patient co-pays before each visit.
Input new insurance plans in Denticon and maintain existing ones