Front Desk Monitor, Garden House & Independence House
About The Position
This position is for a Front Desk Monitor at Garden House & Independence House, located in Manhattan (East Village & Washington Heights). The role involves monitoring building entry and egress, handling telephone messages, distributing mail, and acting as the first line of defense during emergencies, including crisis intervention and building evacuation. The monitor is also responsible for conducting building rounds, accurately recording incidents and observations, monitoring client medication self-administration, and reporting behavioral changes to on-call staff. Assistance with client cooperative meal plans and attending training are also part of the role. The company, ACMH, is dedicated to the mental and physical wellbeing of vulnerable New Yorkers, providing outreach, care management, rehabilitation, crisis support, and supportive housing. ACMH is also committed to becoming an anti-racist organization, promoting actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
Requirements
- High school diploma
- Ability to work with people
- Ability to take responsibility to carry out the duties of the position
- Willingness to cover front desk shifts at multiple ACMH residential locations as needed
Responsibilities
- Monitors the entry and egress of building residents and guests.
- Responsible for taking telephone messages for the residents and staff of the building.
- Responsible for the distribution of resident mail.
- Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
- Conducts building rounds throughout shift.
- Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
- Monitors and documents client self-administration of medication, according to program policy and procedures.
- Report incidents or behavioral changes in residents to on-call staff.
- Assists with client cooperative meal plan as applicable.
- Attends training as requested by supervisory staff.
- Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
- Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
- Duties as assigned by supervisor.
Benefits
- generous benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
