Front Desk Monitor, Independence House

Acmh•New York, NY

10d•Onsite

About The Position

The Front Desk Monitor at Independence House is responsible for overseeing the building's entry and exit, managing communication, and ensuring resident safety. This role involves monitoring residents and guests, taking phone messages, distributing mail, and acting as the first point of contact during emergencies. The position requires conducting building rounds, maintaining logs of incidents and observations, and documenting client medication self-administration. The Front Desk Monitor also reports resident incidents to on-call staff, assists with the client cooperative meal plan, and attends required training. Flexibility is needed to provide coverage at other ACMH residential locations as assigned. A calm, respectful, and professional demeanor is essential when interacting with residents, staff, and visitors. Additional duties may be assigned by a supervisor.

Requirements

High school diploma
Ability to work with people
Ability to take responsibility to carry out the duties of the position.
Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

Monitors the entry and egress of building residents and guests.
Responsible for taking telephone messages for the residents and staff of the building.
Responsible for the distribution of resident mail.
Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self-administration of medication, according to program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assists with client cooperative meal plan as applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.