Front Desk Monitor, Markus Gardens SP-SRO
About The Position
The Front Desk Monitor at Markus Gardens SP-SRO is responsible for overseeing the entry and egress of residents and guests, managing telephone messages, and distributing mail. This role is crucial for emergency response, including contacting management or emergency services, assisting with crisis intervention, and building evacuations. The monitor conducts regular building rounds, accurately records incidents and observations in a logbook, and monitors client self-administration of medication. They are also expected to report behavioral changes in residents to on-call staff, assist with meal plans, attend required training, and provide coverage at other ACMH residential locations as needed. The position requires maintaining a calm, respectful, and professional demeanor with all individuals. ACMH is dedicated to the mental and physical well-being of vulnerable New Yorkers and is committed to becoming an anti-racist organization, promoting equity at all levels.
Requirements
- High school diploma.
- Ability to work with people.
- Ability to take responsibility to carry out the duties of the position.
- Willingness to cover front desk shifts at multiple ACMH residential locations as needed.
Responsibilities
- Monitors the entry and egress of building residents and guests.
- Responsible for taking telephone messages for the residents and staff of the building.
- Responsible for the distribution of resident mail.
- Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
- Conducts building rounds throughout shift.
- Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
- Monitors and documents client self-administration of medication, according to program policy and procedures.
- Report incidents or behavioral changes in residents to on-call staff.
- Assists with client cooperative meal plan as applicable.
- Attends training as requested by supervisory staff.
- Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
- Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
- Duties as assigned by supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
